Distributech’s outsourcing solutions leverage technology to automate many customer service processes, however the role of our Client Services organization is a vital component of our client solutions.
Our long-term client partnerships have been built on 3 key service functions:
Our Project Management team works closely with your business and technical teams to ensure a successful Distributech implementation. In the course of our guided deployments, we tailor a project plan based on insights gained across many deployments with industry-leading businesses. We leverage a broad collection of best practices learned while managing many complex project implementations.
Our team of Client Service Associates is committed to delivering professional, proactive value added services. We assign our CSA’s to each account so that they have a dedicated individual who they view as a partner to manage their day to day program requirements. Many of our clients have told us that their Distributech CSA understand their business better than they do.
Our Account Management team works with our CSA’s to extend this service to our client’s offices. The Account Managers conduct regular business reviews that include SLA scorecards and recommendations for process and business improvement. Planning for upcoming program changes, technology updates and addressing all client-related opportunities is the role of the Account Manager.